Can the coins of my country fit in Revov Coin Storage?
The diameter of the slot is 35mm. It’s wider than any coins of every currency on earth. Even the Australian 50 cent coins (31.5mm) !
Last updated: November 18, 2020 12:04
Can I add other Revov Series Products onto my reward?
Sure you can. First, become a backer and pick your reward. Then, you don’t need to do anything else until the campaign ends. When the campaign ends (January 2021) we’ll send you a survey to collect your shipping information and the shipping fee. In that survey you’ll be able to add on any additional items you want.
Last updated: November 18, 2020 12:04
Where is Revov Coin Storage made?
Revolve Coin Storage is manufactured and assembled in Taiwan.
Last updated: November 18, 2020 12:04
Where do I share my shipping address?
Once the campaign has ended, you will receive a survey via email. This survey is where you provide shipping information, choice of color, pay for shipping, and make any final adjustments to your order (add-on products, changes, etc).
Last updated: November 18, 2020 12:04
What are the shipping costs?
Shipping costs will be collected via the post-campaign survey. The shipping fee is $15 per item worldwide.
Last updated: November 18, 2020 12:04
Customs and VAT Costs?
For EU and UK orders, we will do our best to make every order “EU friendly”. But please note there’s still a small chance that additional customs, VAT, or other import fees applies. If there’s any further assistance required, please shoot us a message.
Last updated: November 18, 2020 12:04
What is your refund and exchange policy?
While all of our products are guaranteed for life, we do not offer refunds and returns on items received as Kickstarter rewards. The support we get from our Kickstarter backers is what enables us to run and grow our business, gather customer feedback, design new products and improve existing ones. And most importantly the funds will also be utilized to start the manufacturing process. In the Kickstarter community, the items that you receive after making a pledge are referred to as “rewards” because they are not purchases in the traditional sense. Think of rewards as a token of appreciation for their support of our business. We appreciate your understanding of our policy and the support you have given us. If there is truly an issue you cannot deal with please don’t hesitate to contact us at [email protected]
Last updated: November 18, 2020 12:04
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.